Last Updated: 21 April 2026

1. Who We Are

ECS Learning operates this website and provides services that may include customer communication, automation, notifications, lead management, and messaging integrations through Meta platforms such as WhatsApp Business API, Facebook, and Instagram.

For privacy-related questions, you may contact us at:

• Business Name: ECS Learning
• Website: https://learning.org.in
• Email: helpdesk@learning.org.in
• Address: 4, Satyajit Roy Sarani, Behala, Kolkata - 700060, India
• Phone: +91 97482 54444

2. Information We Collect

We may collect the following categories of information:

• Personal Information: name, phone number, email address, company name, and other contact details you voluntarily provide.
• Communication Data: messages, replies, support requests, and communication history through our website or Meta-integrated services.
• Technical Data: IP address, browser type, device type, operating system, referral source, and usage logs.
• Transaction or Service Data: service requests, subscription details, onboarding information, and account-related records.
• Meta Platform Data: information received through Meta APIs, such as WhatsApp message metadata, profile name, phone number, and message delivery status, as permitted by the user and Meta policies.

3. How We Collect Information

We collect information in the following ways:

• Directly from you when you fill out forms, contact us, register, or use our services.
• Automatically through cookies, analytics tools, server logs, and tracking technologies.
• Through third-party services and integrations, including Meta APIs, when you interact with our messaging tools or connected business accounts.

4. How We Use Your Information

We use collected information for legitimate business and service purposes, including:

• Providing, operating, and improving our website and services.
• Sending and receiving communications through Meta-integrated channels such as WhatsApp Business.
• Managing customer inquiries, support, onboarding, and account administration.
• Monitoring service performance, preventing fraud, abuse, or unauthorized access.
• Complying with legal obligations and enforcing our terms and policies.
• Sending service-related notices, updates, reminders, or transactional messages.

5. Legal Basis for Processing

Where applicable under relevant data protection laws, we process personal data based on one or more of the following legal grounds:

• Your consent.
• Performance of a contract or requested service.
• Compliance with legal obligations.
• Our legitimate business interests, provided such interests do not override your privacy rights.

6. Meta API and WhatsApp Integration

Our services may use Meta APIs, including WhatsApp Business Platform APIs, to facilitate communication between businesses and users.

• We only access and process data necessary to provide the requested messaging or communication service.
• We do not sell WhatsApp or Meta user data.
• We do not sell, rent, or trade user personal data.
• We use such data only for customer communication, support, automation, notifications, and related service functions authorized by the business and permitted by Meta.
• We handle Meta-sourced data in accordance with Meta Platform Terms, Developer Policies, and applicable laws.

7. Sharing of Information

We may share information only in limited situations, such as:

• With service providers, hosting partners, analytics providers, CRM systems, or communication infrastructure vendors that support our operations.
• With Meta or connected platforms when necessary for the functionality of integrated messaging services.
• When required by law, court order, governmental authority, or regulatory obligation.
• To protect our legal rights, prevent fraud, investigate abuse, or ensure platform security.

We do not sell personal information to third parties.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including service delivery, legal compliance, dispute resolution, record keeping, and security monitoring.

When the data is no longer required, we delete, anonymize, or securely destroy it in accordance with our retention practices and applicable law.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.

10. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to improve user experience and measure performance.

11. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your data, subject to legal or contractual obligations.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Request a copy of your data in a portable format, where applicable.

Users may request deletion of their personal data by emailing helpdesk@learning.org.in.

To exercise these rights, contact us at helpdesk@learning.org.in.

12. Third-Party Services and Links

Our website or services may contain links to third-party websites, plugins, platforms, or services.

13. Children's Privacy

We do not knowingly collect personal information from children without required consent.

14. International Data Transfers

Your information may be transferred to and stored in other jurisdictions where legally permitted.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Revised versions will be posted on this page.

16. Contact Us

• Email: helpdesk@learning.org.in
• Website: https://learning.org.in
• Business Name: ECS Learning
• Address: 4, Satyajit Roy Sarani, Behala, Kolkata - 700060, India